General

Ans.Yes! We offer a "No Questions Asked" Anytime money back guarantee with all our hosting plans except Dedicated servers & Domains.Your satisfaction or your money back!

Ans. Your account is normally setup instantly, in some cases within 24 hours from the time you place the order in case of payment verifications/ fraud alerts. You will receive an email from Alibabahost once your order has been approved. Dedicated Servers will be delivered within 24-48 hours , but please keep in mind that due to hardware availability and demand on our dedicated servers, some delivery delays are possible..

Ans. We accept credit card (Visa, MasterCard, American Express) as well as Pay Pal, Payza, Perfect Money, Bitcoin, Web Money,Skrill, Western Union & Bank Wire Transfer. On a per customer basis we will accept checks.

Ans. Yes, as long as your are using the same control panel. Please follow the normal order procedure. Once you receive the welcome email please submit a support ticket through our support portal.

Ans.Yes, in order to purchase a hosting package you will need your own domain.

Ans. Yes, we offer a 99.9% network uptime guarantee.

Ans. We offer 24/7 support on all hosting services via email and/or our helpdesk.

Ans. We give you the option of submitting a ticket by simply sending us an email which can be tracked and monitored via our helpdesk. You can also submit a ticket through your billing login system.

Ans. Yes we do offer Fully Managed VPS's, and Dedicated Servers. For more detailed information please visit our various Services.

Ans. Yes, you can upgrade your account at any-time. Please email us at sales@alibabahost.net with your customer ID and we will take care of your request. Please note: once your plan is upgraded you can not request a downgrade of the same plan for at least one month.

Ans. We have servers in 5 different location in the Germany, Netherlandss, Romania , USA & UK.

Ans. Service Tax is applicable for only Indian National Clients.