We will setup your account after we have received payment and we and/or our payment partner(s) have screened the order(s) in case of fraud. It is your responsibility to provide us with an email address which is not @ the domain(s) you are signing up under. If there is ever an abuse issue or we need to contact you, the primary email address on file will be used for this purpose. It is your responsibility to ensure the email address on file is current or up to date at all times. If you have a domain name registered with AlibabaHost, it is your responsibility to ensure that the contact information for your domain account and your actual domain name(s) is correct and up-to-date. AlibabaHost is not responsible for a lapsed registration due to outdated contact information being associated with the domain. If you need to verify or change this information, you should contact our sales team via email. Providing false contact information of any kind may result in the termination of your account. In dedicated server purchases or high risk transactions, it will be necessary to provide government issued identification and possibly a scan of the credit card used for the purchase. If you fail to meet these requirements, the order may be considered fraudulent in nature and be denied.
Transfers
Our transfers team will make every effort to help you move your site to us. However, transfers are provided as a courtesy service, and we can not make guarantees regarding the availability, possibility, or time required to complete an account transfer. Each hosting company is configured differently, and some hosting platforms save data in an incompatible or proprietary format, which may make it extremely difficult if not impossible to migrate some or all account data. We will try our best, but in some cases we may be unable to assist you in a transfer of data from an old host.
All services provided by AlibabaHost may only be used for lawful purposes.
The customer agrees to indemnify and hold harmless AlibabaHost from any claims resulting from the use of our services.
Use of our services to infringe upon any copyright or trademark is prohibited. This includes but is not limited to unauthorized copying of music, books, photographs, or any other copyrighted work. The offer of sale of any counterfeit merchandise of a trademark holder will result in the immediate termination of your account. Any account found to be in violation of anothers copyright will be expeditiously removed, or access to the material disabled. Any account found to be in repeated violation of copyright laws will be charged an administrative fee and can result in termination of your account.. If you believe that your copyright or trademark is being infringed upon, please email abuses@AlibabaHost.com with a valid DMCA request. If the request is of a licensing issue, we may require further documentation.
Using a shared account as a backup/storage device is not permitted, any backups, including cPanel Backups will be automatically deleted from our servers.
Examples of unacceptable material on all Shared and Reseller servers include:
Examples of unacceptable material on all Dedicated (VPS) servers include:
AlibabaHost services, including all related equipment, networks and network devices are provided only for authorized customer use. AlibabaHost systems may be monitored for all lawful purposes, including to ensure that use is authorized, for management of the system, to facilitate protection against unauthorized access, and to verify security procedures, survivability, and operational security. During monitoring, information may be examined, recorded, copied and used for authorized purposes. Use of AlibabaHost system(s) constitutes consent to monitoring for these purposes.
Any account found connecting to a third party network or system without authorization from the third party is subject to suspension. Access to networks or systems outside of your direct control must be with expressed written consent from the third party. AlibabaHost may, at its discretion, request and require documentation to prove access to a third party network or system is authorized.
We reserve the right to refuse service to anyone. Any material that, in our judgment, is obscene, threatening, illegal, or violates our terms of service in any manner may be removed from our servers (or otherwise disabled), with or without notice.
Failure to respond to email from our abuse department within 48 hours may result in the suspension or termination of your services. All abuse issues must be dealt with via trouble ticket/email and will have a response within 48 hours.
AlibabaHost and many of AlibabaHost's other webhosting services and brands are re-publishers and not the publisher of content. Our service merely provides a hosting platform and space on which to host content, and any creation or publication of content on our services is the sole responsibility of the third-party user which creates or publishes the content. Therefore, AlibabaHost should not be held liable for any allegedly defamatory, offensive or harassing content published on sites hosted under AlibabaHost's webhosting service(s).
If in doubt regarding the acceptability of your site or service, please contact us at abuses@AlibabaHost.com and we will be happy to assist you.
Potential harm to minors is strictly forbidden, including but not limited to child pornography or content perceived to be child pornography (Lolita):
Any site found to host child pornography or linking to child pornography will be suspended immediately without notice.
Resellers: we will suspend the site in question and will notify you so you may terminate the account. We will further monitor your activity; more than one infraction of this type may result in the immediate termination of your account.
Direct customers: Your services will be terminated with or without notice.
Violations will be reported to the Authority.
It is your responsibility to ensure that scripts/programs installed under your account are secure and permissions of directories are set properly, regardless of installation method. When at all possible, set permissions on most directories to 755 or as restrictive as possible. Users are ultimately responsible for all actions taken under their account. This includes the compromise of credentials such as user name and password. It is required that you use a secure password. If a weak password is used, your account may be suspended until you agree to use a more secure password. Audits may be done to prevent weak passwords from being used. If an audit is performed, and your password is found to be weak, we will notify you and allow time for you to change/update your password.
AlibabaHost takes a zero percent tolerance approach to the sending of Unsolicited Commercial Email (UCE) or SPAM over our network. Very simply this means that customers of AlibabaHost may not use or permit others to use our network to transact in UCE. Customers of AlibabaHost may not host, or permit hosting of, sites or information that is advertised by UCE from other networks. Violations of this policy carry severe penalties, including termination of service.
Violation of AlibabaHost's SPAM policy will result in severe penalties. Upon notification of an alleged violation of our SPAM policy ,AlibabaHost will initiate an immediate investigation (within 48 hours of notification). During the investigation, AlibabaHost may restrict and a suspension will occur, customer access to the network to prevent further violations. If a customer is found to be in violation of our SPAM policy, AlibabaHost may, at its sole discretion, restrict, suspend or terminate customer's account without any consent given. Further, AlibabaHost reserves the right to pursue civil remedies for any costs associated with the investigation of a substantiated policy violation. AlibabaHost will notify law enforcement officials if the violation is believed to be a criminal offense.
As our Customers are ultimately responsible for the actions of their clients over the AlibabaHost network, it is advisable that customers develop a similar, or stricter, policy for their clients.
We take a zero tolerance stance against sending of unsolicited e-mail, bulk emailing, and spam. "Safe lists" and purchased lists will be treated as spam. Any user who sends out spam will have their account terminated with or without notice.
Sites advertised via SPAM (Spamvertised) may not be hosted on our servers. This provision includes, but is not limited to SPAM sent via fax, phone, postal mail, email, instant messaging, or usenet/newsgroups. No organization or entity listed in the ROKSO may be hosted on our servers. Any account which results in our IP space being blacklisted will be immediately suspended and/or terminated.
Bulk email will only be allowed on our VPS platform and must abid by CAN-SPAM act.
AlibabaHost reserves the right to require changes or disable as necessary any web site, account, database, or other component that does not comply with its established policies, or to make any such modifications in an emergency at its sole discretion.
AlibabaHost reserves the right to charge the holder of the account used to send any unsolicited e-mail a clean up fee or any charges incurred for blacklist removal. This cost of the clean up fee is entirely at the discretion of AlibabaHost.
You agree to supply appropriate payment for the services received from AlibabaHost, in advance of the time period during which such services are provided. You agree that until and unless you notify AlibabaHost of your desire to cancel any or all services received, those services will be billed on a recurring basis.
As a client of AlibabaHost, it is your responsibility to ensure that your payment information is up to date, and that all invoices are paid on time. You agree that until and unless you notify AlibabaHost of your desire to cancel any or all services received (by the proper means listed in the appropriate section of the Terms of Service), those services will be billed on a recurring basis, unless otherwise stated in writing by AlibabaHost. AlibabaHost reserves the right to bill your credit card or billing information on file with us. AlibabaHost provides a 9 day grace period from the time the invoice is generated and when it must be paid. Any invoice that is outstanding for 9 days and not paid will result in a $2.00 late fee and/or an account suspension until account balance has been paid in full. The $2.00 late fee is applied in addition to whatever else is owed to AlibabaHost for services rendered. Access to the account will not be restored until payment has been received. If the customer has multiple services, they risk having their other services suspended until all services are paid up to date.
Domain renewals are billed and renewed 7 days before the renew date. No refunds can be given, once a domain is renewed. All domain registrations, and renewals are final.
Accounts that are 30 days past due will be automatically deleted from our servers. If you wish to restore an cancelled account or receive a backup of a suspended account, there will be a $25.00 fee if there is a backup available. Any special pricing you had on your old account will not transfer to the new account, all new accounts will pay current prices on our website.
AlibabaHost reserves the right to change the monthly payment amount and any other charges at anytime.
Any chargebacks against AlibabaHost will occur a $150 chargeback fee.
Your use of this service is at your sole risk. This service is provided to you as a courtesy. AlibabaHost is not responsible for files and/or data residing on your account. You agree to take full responsibility for files and data transferred and to maintain all appropriate backup of files and data stored on AlibabaHost servers. You can generate your own backups via the cPanel interface.
We will not be held responsible for any damages your business may suffer. We make no warranties of any kind, expressed or implied for services we provide. We disclaim any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by us or our employees.
AlibabaHost reserves the right to cancel, suspend, or otherwise restrict access to the account at any time with or without notice.
Any abuse of our staff in any medium or format will result in the suspension or termination of your services without refund.
Cancellations must be done online.
Requests for canceling accounts has to be made through the helpdesk system.
AlibabaHost 's method of cancellation is via the helpdesk of your Hosting account. Please log into the helpdesk and you can request to have your account cancelled. We need a notice before 7 days at all times. If seven days has past this is your responsibility and will need to take further action from our billing department.
We offer a "No Questions Asked" Anytime money back guarantee with all our hosting plans. Your satisfaction or your money back!
Our cancellation policy is very simple - if you cancel your hosting account we will provide you with a refund for the remainder of the term. The refund will exclude any setup fees that were charged when you signed up and any domain registration fees that you paid as we incur a cost for these. But you do get to keep your domain name.
If we register a domain name for you as part of your hosting package with us, and you decide that you want to cancel your account, then we will deduct the cost of the domain name from the money we refund you. We will then be able to release the domain after the standard 60 days so you are free to take it elsewhere. During those 60 days you can change your nameservers to point elsewhere so you can still access your website.
Only first-time accounts are eligible for our money back guarantee. For example, if you've had an account with us before, canceled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.
Violations of the Terms of Service will waive the refund policy.
AlibabaHost 's method of cancellation is via the helpdesk of your Hosting account. Please log into the helpdesk and you can request to have your account cancelled. We need a notice before 7 days at all times. If seven days has past this is your responsibility and will need to take further action from our billing department.
Dedicated IPs are only to be used for SSL-based websites, you must provide a valid SSL certificate in order to receive a dedicated IP.
User may not:
The use of more than 250,000 inodes on any shared account may potentially result in a warning first, and if no action is taken future suspension. Accounts found to be exceeding the 100,000 inode limit will automatically be removed from our backup system to avoid over-usage, however databases will still be backed up. Every file (a webpage, image file, email, etc) on your account uses up 1 inode.
Sites that slightly exceed our inode limits are unlikely to be suspended; however, accounts that constantly create and delete large numbers of files on a regular basis, have hundreds of thousands of files, or cause file system damage may be flagged for review and/or suspension. The primary cause of excessive inodes seems to be due to users leaving their catchall address enabled, but never checking their primary account mailbox. Over time, tens of thousands of messages (or more) build up, eventually pushing the account past our inode limit. To disable your default mailbox, login to cPanel and choose "Mail", then "Default Address", "Set Default Address", and then type in: :fail: No such user here.
If your shared / reseller server has a physical downtime that is not within the 99.9% uptime you may receive one month of credit on your account. Approval of the credit is at the discretion of AlibabaHost dependent upon justification provided. Third party monitoring service reports may not be used for justification due to a variety of factors including the monitor's network capacity/transit availability. The uptime of the server is defined as the reported uptime from the operating system and the Apache Web Server which may differ from the uptime reported by other individual services. To request a credit, please contact support@AlibabaHost.com with justification. All requests must be made in writing via email. Uptime guarantees only apply to shared / reseller solutions.
Resellers are responsible for supporting their clients. AlibabaHost does not provide support to our Reseller's Clients. If a reseller's client contacts us, we reserve the right to place the client account on hold until the reseller can assume their responsibility for their client. All support requests must be made by the reseller on their clients' behalf for security purposes. Resellers are also responsible for all content stored or transmitted under their reseller account and the actions of their clients'. AlibabaHost will hold any reseller responsible for any of their clients actions that violate the law or the terms of service.
The amount you pay for hosting will never increase from the date of purchase. We reserve the right to change prices listed on AlibabaHost.com, and the right to increase the amount of resources given to plans at any time.
Discounts and coupon codes are reserved for first-time accounts *or first-time customers* only and may not be used towards the purchase of a domain registration unless otherwise specified. If you have signed up using a particular domain, you may not resign up for that domain using another coupon at a later date. Any account found in violation of these policies will be reviewed by our sales department and the appropriate invoices will be added to the account. Coupon abuse will not be tolerated and may result in the suspension or termination of the account.
AlibabaHost shall not be responsible for any damages your business may suffer. AlibabaHost makes no warranties of any kind, expressed or implied for services we provide. AlibabaHost disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, no deliveries, wrong delivery, and any and all service interruptions caused by AlibabaHost and its employees.
AlibabaHost may disclose any subscriber information to law enforcement agencies without further consent or notification to the subscriber upon lawful request from such agencies. We will cooperate fully with law enforcement agencies.
AlibabaHost reserves the right to revise its policies at any time without notice.
Last Update: February 2, 2017 at 21:03 hrs IST
